Refund & Return Policy

At OldiePaws, your dog's comfort is our priority. If something isn't right with your order, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing parts, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos or a short video of the product

Once your claim is reviewed, we'll gladly send a replacement or issue a full refund at no additional cost.

Lost or Undelivered Orders

If your order is lost in transit or does not arrive within the estimated delivery timeframe, please contact us. We'll investigate the shipment and, if appropriate, provide a replacement or full refund.

Returns

If you've changed your mind about your purchase, you may request a return within 30 days of delivery, provided the item is unused and in its original condition.

Because our products are shipped directly from our fulfillment partners, we do not require customers to send items back in most cases.

Instead, once your request is approved, we will issue a refund or replacement depending on the situation.

If a return is needed for a specific case, our support team will provide instructions and a return address if applicable.

Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Need Help?

If you have any questions or need assistance, please contact our support team. We're committed to making sure both you and your furry friend have the best possible experience with us at OldiePaws.